 |  |  |  |  |
|---|
FAQs
what is wireless internet?
Wireless Internet is the term used to provide an internet connection to your premises without laying a physical cable from an internet source to your connection point. We use Wireless Technology to create a wireless internet link.
Will I need a telephone or ADSL line?
You will need neither of the two. You can have a telephone line for normal telephone conversations, but will not be used for our internet provisions.
Will I have to pay more money when I want to download something?
No. We only have UNCAPPED internet options, which mean that you pay a fixed price per month for ALL your data. Using more data or less data per month will not affect your account.
Will my speed be throttled when I use a certain amount of data per month?
No. We have no throttling enabled on accounts.
CAPPED? SOFT-CAPPED? I don't understand the lingo?
Let’s use water as an analogy to explain:
​
-
Some companies charge you per litre of water that you are using. (CAPPED Account)
-
Some companies give you a certain volume of water for free and then start charging you per litre of water used when the initial volume is exceeded. (SOFT-CAPPED Account
-
Some companies will not charge you per litre of water that you use, but will lessen the flow of water to you when you have used a certain volume of water. (UNCAPPED, THROTTLED Account)
-
Some companies will not charge you per litre of water that you use, but will lessen the flow of water when you try to get water from certain water reservoirs. (UNCAPPED, SHAPED Account – Downloading movies for instance will be slower than when normal web browsing)
-
We on the other hand, do not charge in any way for water being used nor do we have any policies in place to lessen the flow of water to any of our clients, no matter the volume used. (UNCAPPED, UNSHAPED and UNTHROTTLED)
What is the difference between Mbps and MB?
Mbps = Megabits per second
MB = Megabytes (The capital “B” = Bytes and the lowercase “b” = bits)
Internet Speed (Bandwidth) is measured in Megabits per Second (Mbps). Downloaded data is measured in Megabytes (MB).
Looking at traffic on a highway as an analogy:
Mbps is equal to the speed that you drive at (Megabits per second) and MB equals the distance travelled (Megabytes), however these two units are not measured the same unfortunately.
There are eight bits in one byte, meaning that 2Megabits per second of speed (Mbps bandwidth) equals to 0.25 Megabytes (MB) of physical data that was received or transmitted. (2/8=0.25)
What is the 1:1 Mbps ratio provided on all rts net accounts?
This is known as the download-upload ratio that service providers provide.
For instance:
Some companies provide a 4:1 package, meaning that my download speed (receiving information from the internet) will not exceed 4Mbps and my upload speed (sending information to the internet) will not exceed 1Mbps.
Sometimes a client may experience emails taking long to send, or that it is difficult to log into online banking services. Normally a poor upload speed is blame for this.
Many companies sell 1:1 ratios as an expensive “enterprise package”, we on the other hand only provide 1:1 download-upload ratios, even as a basic package.
How do I know that I am getting what I pay for?
We provide each client with a live graph that shows their account, which packages they have as well the data bandwidth that they are receiving.